These Terms and Conditions ("Agreement") apply to all users (collectively, "User" or individually, "Users") of the Rollion Casino online casino and sportsbook platform (the "Platform"). By accessing and using the Platform, User agrees to be bound by these terms and conditions.
To use the Platform, User must be at least 18 years old and comply with all applicable laws and regulations in their jurisdiction. Rollion Casino reserves the right to verify Users' identities and restrict access to certain features or games if necessary.
Users may create an account on the Platform by providing required information, including personal details and payment methods. User is responsible for maintaining the confidentiality of their login credentials and ensuring that only authorized personnel have access to the account.
Rollion Casino offers a range of games provided by various third-party game developers ("Providers"). The availability of certain games may be restricted based on Users' locations or other factors. Rollion Casino makes no representations or warranties regarding the quality, fairness, or chances of winning in any particular game.
Users must provide accurate and complete payment information to use services offered by Rollion Casino. All payments are subject to a transaction fee and applicable taxes. Rollion Casino reserves the right to withhold or cancel payments if necessary.
Withdrawal requests will be processed within 3-7 business days, depending on User's location and available funds in their account. A minimum withdrawal amount may apply for certain payment methods.
Rollion Casino encourages responsible gaming practices and provides tools to help Users manage their gambling activities. These include deposit limits, wagering limits, session time limits, and self-exclusion periods.
Users may contact Rollion Casino's customer support team via live chat or email for assistance with any issues related to the Platform or its services. Communication between User and Rollion Casino is subject to these Terms and Conditions.
Rollion Casino reserves the right to modify, suspend, or terminate service at any time without prior notice to Users. Changes will be posted on the website and are effective immediately upon publication.
These Terms and Conditions are governed by the laws of Curaçao, as applicable. Any disputes arising from use of the Platform or these Terms and Conditions shall be resolved in accordance with the procedures set forth in Rollion Casino's dispute resolution policy.
Rollion Casino maintains a fair and transparent approach to resolving User complaints. Users can contact our customer support team for assistance in initiating the dispute resolution process, which may involve mediation or binding arbitration as specified below:
Any unresolved complaint will be referred for review by Rollion Casino's Complaint Review Board ("CRB"). The CRB shall have sole authority to investigate and make final decisions on any matters submitted to it.
To resolve disputes related to gaming services (such as alleged bonus abuse), a neutral third-party mediator may be appointed, with their decision being binding in accordance with the agreed terms of settlement or mediation proceedings.
All such decisions are considered confidential between Rollion Casino's employees, its agents, and parties involved.
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